How to Talk to Customers - Diane Berenbaum & Tom Larkin

How to Talk to Customers

By Diane Berenbaum & Tom Larkin

  • Release Date: 2011-01-07
  • Genre: Industries & Professions
  • Size: 1.48 MB

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Description

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.
For more on this book, visit www.howtotalktocustomers.com

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